Enterprise IT & NetworkingInstructor-Led
Enterprise Networking & Cloud Infrastructure Fundamentals
4 days
Foundation
Live Online · Classroom
Dubai · Live Online
Next cohort:Dates to be announced
Enterprise IT & NetworkingITSMITILOperationsService DeskMonitoring
IT Service Management & Modern IT Operations
Service management practices for modern IT — incident, problem, change and service request management, SLAs, CMDB, monitoring and the integration of DevOps and ITSM.
ClassroomLive OnlineOn-Site Corporate
- Duration
- 2 days
- Level
- Foundation
- Delivery
- Classroom · Live Online · On-Site Corporate
- Location
- Live Online · Dubai · GCC
- Certificate
- Certificate of Completion
- Format
- Instructor-Led
Course overview
An ITIL-aligned, practical program for IT teams that need consistent, measurable operations without bureaucracy.
Who should attend
- IT operations staff and service desk teams
- IT managers
- Teams preparing for ITSM tooling rollouts
Prerequisites
- None
Learning objectives
- 1Apply core ITSM practices consistently
- 2Define SLAs, KPIs and reporting
- 3Design change and incident workflows
- 4Integrate ITSM with DevOps and monitoring
Detailed curriculum
01Practices
- Service value system overview
- Incident, problem and change
- Request fulfilment and knowledge
02Operate & Improve
- SLAs and KPIs
- CMDB and asset management
- Monitoring and automation
- Continual improvement
Day-by-day agenda
Day 1
- Practices
Lecture, whiteboard analysis, exercises and lab time.
Day 2
- Operate & Improve
Lecture, whiteboard analysis, exercises and lab time.
Hands-on exercises & labs
- Design an incident and change workflow for a reference organisation
Skills gained
ITSM practice designService metrics
Instructor
Instructor profile — to be added
Name, engineering background and delivery experience of the assigned instructor will be published here. No credentials are shown until confirmed.
Training methodology
Instructor-led
Concepts explained by engineers with delivery experience, at whiteboard depth.
Trace & case driven
Real message flows, counters and scenarios connect theory to network behaviour.
Hands-on
Labs and design workshops matched to the program and delivery mode.
Available locations
Live online region-wide. Classroom and on-site delivery available in Dubai and across major GCC locations, arranged per cohort or corporate engagement.
Live OnlineDubaiAbu DhabiRiyadhJeddahDohaMuscatManamaKuwait City
Upcoming schedule
No programs match these filters.
Cohort dates are published when confirmed. Register interest to be notified first, or request a corporate delivery on your own dates.
Frequently asked questions
Live online programs are delivered in real time by an instructor over video with shared labs and interactive Q&A. Classroom programs are delivered face to face in Dubai or other GCC locations, with the instructor and lab environment in the room. Both use the same curricula and instructors.
Programs are built on 3GPP, O-RAN and industry standards and are vendor-agnostic by default. Corporate deliveries can include vendor-specific parameter mapping and scenarios where required.
Participants who complete a program receive a Teleriu certificate of completion. Teleriu programs are professional technical training and are not affiliated with any certification body unless explicitly stated.
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Next cohort:Q1 2027 · Dates to be announced
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Customised for your vendors, architecture and objectives — delivered on-site, in the classroom or live online.