AI & Generative AIGenerative AIAgentic AILLMAIOpsNetwork Operations

Generative & Agentic AI for Telecom Operations

How large language models and AI agents change network operations — RAG over network documentation, agents for troubleshooting and ticket handling, tool use with OSS/APIs, guardrails, evaluation and deployment patterns.

Live OnlineClassroomOn-Site Corporate
Duration
3 days
Level
Advanced
Delivery
Live Online · Classroom · On-Site Corporate
Location
Live Online · Dubai · GCC
Certificate
Certificate of Completion
Format
Instructor-Led

Course overview

Generative AI is moving from experiments into NOC and engineering workflows. This program covers LLM fundamentals, retrieval-augmented generation on telecom knowledge, agent architectures that can call network tools, and the safety and evaluation practices required before production use.

Who should attend

  • Operations and NOC leads
  • Automation and OSS engineers
  • AI/ML teams in operators and vendors
  • Engineering managers

Prerequisites

  • Basic Python and network operations knowledge

Learning objectives

  1. 1Explain LLM capabilities and limits for telecom
  2. 2Build RAG on network documentation and procedures
  3. 3Design agents with tool use over network APIs
  4. 4Define guardrails, evaluation and human-in-the-loop controls
  5. 5Plan AIOps integration

Detailed curriculum

01Foundations
  • LLMs, prompting and context
  • Embeddings and retrieval
  • Model options and hosting
02RAG for Telecom
  • Knowledge bases from specs, MOPs and tickets
  • Chunking and evaluation
  • Citations and accuracy
03Agents
  • Agent architectures
  • Tool use over OSS/APIs
  • Multi-agent workflows
  • Safety and permissions
04Operations
  • AIOps integration
  • Evaluation and monitoring
  • Governance and data privacy
  • Roadmap for autonomous operations

Day-by-day agenda

Day 1

  • Foundations
  • RAG for Telecom

Lecture, whiteboard analysis, exercises and lab time.

Day 2

  • Agents
  • Operations

Lecture, whiteboard analysis, exercises and lab time.

Hands-on exercises & labs

  • Build a RAG assistant over a telecom document set
  • Create an agent that queries network data and proposes actions
  • Evaluation harness workshop

Skills gained

LLM/RAG designAgent architectureAI governance for operations

Instructor

Instructor profile — to be added

Name, engineering background and delivery experience of the assigned instructor will be published here. No credentials are shown until confirmed.

Training methodology

Instructor-led

Concepts explained by engineers with delivery experience, at whiteboard depth.

Trace & case driven

Real message flows, counters and scenarios connect theory to network behaviour.

Hands-on

Labs and design workshops matched to the program and delivery mode.

Available locations

Live online region-wide. Classroom and on-site delivery available in Dubai and across major GCC locations, arranged per cohort or corporate engagement.

Live OnlineDubaiAbu DhabiRiyadhJeddahDohaMuscatManamaKuwait City

Upcoming schedule

Live OnlineLive Online3 daysQ4 2026 · Dates to be announcedRegister Interest

Cohort dates are published when confirmed. Register interest to be notified first, or request a corporate delivery on your own dates.

Frequently asked questions

Live online programs are delivered in real time by an instructor over video with shared labs and interactive Q&A. Classroom programs are delivered face to face in Dubai or other GCC locations, with the instructor and lab environment in the room. Both use the same curricula and instructors.

Programs are built on 3GPP, O-RAN and industry standards and are vendor-agnostic by default. Corporate deliveries can include vendor-specific parameter mapping and scenarios where required.

Participants who complete a program receive a Teleriu certificate of completion. Teleriu programs are professional technical training and are not affiliated with any certification body unless explicitly stated.

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